IT managers

Description

IT managers plan, organise, manage and coordinate the provision of IT and telecommunications services and functions in an organisation.

Tasks

• Plans, coordinates and manages the organisation’s IT and telecommunications provision or a specialist area of IT activity
• Liaises with users, senior staff and internal/external clients to clarify IT and telecommunications requirements and development needs
• Takes responsibility for managing the development of an aspect of IT and telecommunications provision such as user support, network operations, service delivery or quality control
• Supervises the technical team and coordinates training
• Plans and monitors work and maintenance schedules to ensure agreed service levels are achieved
• Reports on IT and telecommunications activities to senior management

Educational Requirements

Entrants usually possess a degree or equivalent qualification, although entry with other academic qualifications and/or significant relevant experience is possible. There is a variety of vocational, professional and postgraduate qualifications available.