This qualification is designed for individuals looking to develop the practical knowledge and skills needed for roles within the digital support sector.
By completing the required units, learners gain a solid understanding of digital systems, troubleshooting, and user support. The course also helps build wider sector awareness, preparing learners for a range of digital support roles or further specialist training.
Learners will gain the relevant knowledge and skills by successfully completing the units required.
For learners wishing to develop sector awareness, it will provide them with the skills and knowledge required to gain employment in digital support roles.
You must be 19 or over on or before 31st August to study on this course.
Applicants may be considered on their individual skills and experience.
You do not need formal qualifications for this course. However, you must be able to read and write clearly, interpret tasks, be willing to work independently, produce answers in a legible and understandable form and organise information clearly and coherently.
Satisfactory interview and demonstrate your interest in this career pathway.
If English is not your first language, you may need an assessment before enrolling on this course. To discuss further, please contact the ESOL department on 0151 551 7144.
Hi, I’m Ailz. What I love most about education is the opportunity to make a genuine difference to people’s lives, help them recognise their own potential, and open doors to new careers and pathways. I began my career teaching English in Further Education, before becoming a mentor for trainee teachers through their placement years. I really enjoyed mentoring and coaching trainees, helping them develop their practice and discover their own strengths as teachers. This led me into teacher education, where I now work as a Programme Lead, supporting the next generation of teachers in the Further Education and Skills sector.
I care deeply about social mobility, the importance of positive relationships, and helping students feel confident and engaged in their learning. I’m a nurturing and approachable teacher educator, and I’m committed to ensuring that every trainee I work with feels encouraged, valued, and supported as they develop their practice.
I’m Sasha. What I enjoy most about working in education is helping people build confidence and realise their full potential. I spent 13 years working as a teaching assistant and Learning Support Assistant before moving into teaching Health and Social Care and Access courses with learners aged 16 and over. These experiences shaped my belief in the importance of positive relationships and adapting teaching to meet individual needs.
Mentoring trainee teachers and coaching colleagues sparked my interest in teacher education, which I moved into in 2024. I enjoy helping trainees connect theory with classroom practice, try out new approaches and find their own confidence as teachers. I aim to create a supportive space where they can ask questions, reflect honestly and feel comfortable seeking advice.
I have a degree in Psychology, a master’s in Mental Health, a PGCE, the National Professional Qualification in Leading Teacher Development and a Postgraduate Certificate in Coaching and Mentoring in Education. These studies continue to inform my interests in inclusive teaching, wellbeing, and supporting others to develop their practice.
