Closing date: 7th December 2025
Employer:
NCG Liverpool Limited
Merchants Court 2-12
Lord Street
Liverpool
L2 1TS
Vacancy Description:
To provide exceptional customer service and a friendly, professional welcome to students, staff and visitors. The Student Support Officer will ensure everyone is safe and that all enquiries, whether by phone, email or face-to-face, are dealt with in an appropriate and professional manner.
What will the apprentice be doing?
- Ensure the health and safety of everyone entering the college
- Greet and welcome students and visitors and provide refreshments if required
- Answer incoming calls, directing them through the company and taking messages
- Provide information and answer queries from current students as well as walk-in students
- Produce letters for students
- Prepare notices, posters & updates for the noticeboards
- Prepare documents for the registration of new students
- Help students with Police registration procedures
- Enrol each student in college, making sure all appropriate documents and information are collected in a timely manner
- Input & update student data on to the CRM system
- Update student attendance records on a daily basis
- Assist with general administration duties
- Prepare student certificates
- Post current events and photographs on social media
- Report any maintenance to relevant departments
- Issue student cards
- Comply with UKVI and British Council requirements
- Maintain student files
- Assist students with general enquiries, including accommodation
- Deal with students’ complaints as per the company’s policy and escalate when necessary
- Participate in all mandatory training for Health and Safety and Safeguarding, as advised by the College policy and through the instruction of the appropriate line manager
- Comply with the induction process required either as a new member of staff or directly conducting induction training if required
- Support other colleagues in their induction and encourage engagement
- Monitor attendance daily, paying special attention to specific groups such as under aged students and other groups according to their sponsor’s demands
- Issue attendance/lateness warning letters according to the Attendance Policy
- Process official documents to authorise students’ absences according to the authorised absences policy
- Book students’ holidays in accordance with the college’s holiday policy
- Assist the Student Support Manager and the Finance Department chasing outstanding balances
- Carry out any other ad-hoc duties which may occur from time to time and are considered to be within the post holder’s capability
Desired Skills and Personal Qualities
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
Training to be provided:
Level 3 Business Administrator apprenticeship standard, including:
- Knowledge, Skills & Behaviours.
- End-Point Assessment.
Weekly hours: 37.5 hours a week,Monday - Friday,08:30 - 16:00pm
Annual wage: £14,918.80 a year