Description

Job holders in this unit group perform a variety of customer service occupations not elsewhere classified in MINOR GROUP 721: Customer Service Occupations.

Tasks

• Receives enquiries from potential and existing clients, discusses requirements, and recommends products or services
• Discusses pricing processes with clients, agrees payment arrangements and handles customer accounts
• Makes reservations, books tickets, organises insurance policies on behalf of customers
• Follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements
• Addresses customer complaints and problems
• Informs customers of special promotions and new product launches.

Entry Requirements

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.