Closing date: 10th August 2025
Employer:
Ows Drainage & Plumbing Services Ltd
Vauxhall Ironworks
Units 1-3 Beaufort Road
Birkenhead
Merseyside
CH41 1HE
Vacancy Description:
We are happy to consider and apprenticeship opportunity for the right candidate to provide an excellent opportunity to gain hands-on experience in an office environment while developing essential administrative and clerical skills. The successful candidate will work under the guidance of experienced team members.
What will the apprentice be doing?
- 1. General Administration
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Provide support to the office staff by managing phone calls, emails, and correspondence.
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Greet and assist visitors, directing them to appropriate contacts or resources.
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Maintain a clean, organised reception/office area and ensure all office supplies are stocked.
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2. Document and Data Management
- Assist in filing, scanning, and archiving documents as required.
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Maintain accurate records and databases, ensuring data confidentiality and compliance with company policies.
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Using accountancy software Xero to input weekly invoicing and supplier invoices.
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3. Scheduling and Coordination
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Support the scheduling of appointments with clients and tenants.
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Diary management for the engineers.
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4. Communication and Customer Service
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Answer incoming calls and emails professionally, providing information or redirecting enquiries as appropriate.
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Assist in handling customer enquiries, following up as necessary to ensure excellent service.
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Support internal and external communications on behalf of the administrative team.
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Work with the MD on promotion of the business via Social Media platforms such as LinkedIn, Facebook, etc.
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5. Digital Marketing
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Using social media platforms to connect with customers and acquire new ones.
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Use of other digital channels to promote services.
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Drives sales through various channels.
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Use AI to support our digital marketing strategy.
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6. Learning and Development
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Participate in training sessions and workshops to enhance skills in office administration and customer service.
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Complete assigned coursework and assessments as part of the apprenticeship program.
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Seek feedback and take initiative to improve performance and adapt to new responsibilities.
Desired Skills and Personal Qualities
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Communication skills
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Attention to detail
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Organisation skills
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Administrative skills
Training to be provided:
Level 3 Business Administrator apprenticeship standard, including:
- Knowledge, Skills & Behaviours.
- End-Point Assessment.
Weekly hours: 40 hours per week,Monday – Thursday 8am – 5pm, Friday 8am – 2pm.
Annual wage:£15,704 a year