We have collated some frequently asked questions to help answer your questions about our campuses reopening, work experience, assessments and financial support.
- How can I speak to my child/ward’s tutor?
As tutors have full timetables, the best way to contact them is through our College switchboard (0151 551 7777) or general enquiry email. We can pass your details on and arrange for them to either call you back at a convenient time or email you. Don’t forget you can also sign up to Pro-Portal for updates on individual students’ progress.
- How do I find out when students should be studying on-campus or online?
From 8th March 2021, most students should be back in College for at least 50% of their learning. This was communicated directly to students by their tutors and also through their College email accounts.
- My child/ward needs support with their learning due to a learning difficulty or disability. Who can help?
You can contact the Additional Learning Support team, who will be happy to talk to you about any support your young person may already be receiving, and anything further that you feel they might need.
- My child/ward is struggling with their mental health or wellbeing. Who can help with this?
We have Counsellors and Mental Health & Wellbeing Officers who do fantastic work to support students. Please contact our Additional Learning Support team; they can then refer your young person to these services.
- When will students will returning to College full-time?
This will depend on Government advice but we plan to phase students back in full time in Term 3.
- How often will students be tested for Covid-19?
Asymptomatic lateral flow testing is available to students in College. This is voluntary and you must provide your consent, using the official NHS consent form made available. We do encourage students to participate in the testing scheme to help keep all members of the College community safe. Currently we suggest students have a test every 3 days. After three tests on-campus we will provide home tests to students to test and report themselves.
- Can work a student completes with a private tutor be considered as evidence towards their maths and/or English grade?
Unfortunately only work completed as part of the accredited College course can be used as evidence towards the final grade.
- How will students in more practical subjects catch up with the sessions they missed during lockdown?
Small group catch up sessions are available to support students who have missed practical sessions during lockdown. Course tutors will be arranging these.
- What is happening with work experience?
Virtual work experience and Industry Week have continued throughout lockdown. This has included project work where possible. When safe to do so, students will recommence their placements in the workplace in line with Government guidance and subject to a risk assessment.
- How can I find out more about apprenticeship opportunities?
We advertise details of apprenticeship vacancies on our website here. If you can't find an apprenticeship you're interested in, students can register for our Talent Pool and we will put their CV forward to our partner employers when suitable vacancies arise. Go to Apprenticeship Vacancies and click on the 'Register your interest' box to submit a CV.
The Government also has its own apprenticeship website, which shows apprenticeship vacancies in a particular area or by vocational sector - visit Find An Apprenticeship.
- How can my child/ward get a laptop for home study?
Laptops are available from our libraries, but students are required to fill in a Bursary Form and Laptop Loan Agreement before equipment is released to them. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.
- We have limited access to the internet at home. Can my child/ward get any support to access their online lessons?
You may be eligible for a free, Government-funded WiFi router. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0151 551 7777 to find out more and apply.
Useful contacts
General Enquiries
College Switchboard - 0151 551 7777
This email address is being protected from spambots. You need JavaScript enabled to view it.Website Live Chat - Look for the blue 'Talk to our Student Advisers' icon. Available Monday to Friday, 9-4pm
Advice & Guidance Team
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0151 551 7777
Student Finance Team (For help with Bursaries, Travel, Free meals, Equipment, Childcare)
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0151 551 7431/7432
Additional Learning Support Team
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0151 551 7435
Student IT/Teams support
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