This Apprenticeship covers all the basics of Retail. As a Retail apprentice, you'll work as a Sales Assistant, Customer Service Assistant or Stockroom Assistant. Duties are likely to include helping customers to choose products, dealing with customer queries and processing payments in a range of retail environments, helping to provide a positive and 'seamless' service, or handling stock and deliveries, receiving, storing, and picking stock for the sales floor. You'll study topics such the principles of retail, displaying stock and processing payments. On this Apprenticeship you'll spend a lot of time in a customer facing environment. You will need vast reserves of patience, tact, energy and the ability to communicate with a wide range of customers.
The Apprentice framework includes the following qualifications:
- Level 2 Certificate in Retail Skills (QCF)
- Level 2 Certificate in Retail Knowledge
- Functional Skills English Level 1
- Functional Skills Maths Level 1
The mandatory unit on the Level 2 Certificate in Retail Skills is:
- Work effectively in a retail team
Apprentices must be in paid employment of at least 30 hours per week. Apprenticeships where the Apprentice is working and studying for less than 30 hours per week are by exception only. In any circumstances the Apprentice must not work for less than 16 hours per week. It is advantageous to have 3 GCSE's at grade D or above in English, maths, Science or Art.
If English is not your first language, you may need an assessment before enrolling on this course. To discuss further, please contact the ESOL department on 0151 551 7144.
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- The advanced Level Apprenticeship in Retail
- Into employment as a Sales Assistant or Stock Room Assistant
- Level 3 jobs such as Senior Sales Assistant or Team Leader
- Specialist roles such as Warehousing or Cash Office
- Level 3 Certificate or Diploma in Retail Knowledge
When does this course run?
Starts 01st Sep 2019 - Ends 28th Jul 2020
Please contact Employer Services team on 0151 551 7610.
For advice and guidance, please contact Student Services on 0151 551 7777 or call into our Conway Park Campus Monday to Friday from 10am to 4pm (all year round) and Wednesdays and Thursdays 10am-6.30pm (term time only).
This information was current on 18th January, 2019 and may be subject to change.