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This apprenticeship is designed for applicants who are in paid employment within Optical Retail, to achieve the theory and practical elements of the qualifications which recognise the skills they gain in the workplace.

Course details

Qualifications gained:

  • Level 2 Diploma in Optical Retail Skills: 37 credits
  • Functional Skill in Mathematics at Level 2
  • Functional Skill in English at Level 2
  • Employment Rights and Responsibilities (ERR)
  • Personal Learning & Thinking Skills (PLTS)

Combined Competence and Knowledge Based Element (Five Mandatory units):

  • Monitor and solve customer service problems (2 knowledge / 4 skills credits)
  • Supervise optical clinic (1 knowledge / 3 skills credits)
  • Provide information and advice to customers in a retail environment (3 knowledge / 2 skills credits)
  • Help to maintain health and safety in a retail environment (2 knowledge / 2 skill credit)

Mandatory units: 8 knowledge / 11 skills credits = 19 credits. The minimum requirement for 10 credits of assessed knowledge is met within this framework through achievement of the mandatory and optional units required to meet the credit threshold. Of the minimum additional 18 credits from optional units required these must include the additional 2 credits of knowledge credits needed to meet the minimum 10 knowledge credits. Employment Rights & Responsibilities and Personal Learning & Thinking Skills are completed through a recognised qualification.

Entry guidelines

Apprentices must be in paid employment of at least 30 hours a week. Candidates who already have a qualification at Level 4 or higher are not eligible.

If English is not your first language, you may need an assessment before enrolling on this course. To discuss further, please contact the ESOL department on 0151 551 7144.

Assessment Method

The competence based element will be achieved in the workplace through building a portfolio of evidence to include observations, professional discussion, practical assessments and witness testimonies and will also incorporate the underpinning knowledge requirements to successfully achieve the apprentice framework.

Additional Information

Please note that the course length is dependent on experience, capability, commitment and qualifications previously obtained (12-15 months flexible). For further information and current vacancies visit

Where can I progress to?

Job progression including increased responsibility in the workplace.

Explore potential careers via Career Match — it provides current local data on wages and employment prospects.

When does this course run?

For advice and guidance, please contact Student Services on 0151 551 7777 or call into our Conway Park Campus Monday to Friday from 10am to 4pm (all year round) and Wednesdays and Thursdays 10am-6.30pm (term time only).

What can I earn?

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