Title

Hospitality & Catering

Certificate in Principles of Customer Service - D087

Off Site Flexible Level 2 Duration 14 weeks

Or Application Form to be returned to Student Services

Are you looking to study a customer service online course? This qualification will provide you with the underpinning knowledge required by employers to work in a range of different environments in a customer service role. You will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.

Course Details

Unit 1: Principles of customer service and delivery Unit 2: Understand customers Unit 3: Understand employer organisations Unit 4: Understand how to communicate with customers Unit 5: Understand how to handle customer information Unit 6: Understand how to resolve problems and deliver customer service to challenging customers Unit 7: Understand how to develop customer relationships

Entry Guidelines

If English is not your first language, you may need an assessment before enrolling on this course. To discuss further, please contact the ESOL department on 0151 551 7144.

Equipment Required

Online course so will need to have access to a device

Assessment Method

Online Assessment

Where can I progress to?

Explore potential careers via Career Match — it provides current local data on wages and employment prospects.


Apply Now

Starting 5th March 2022 - Ending - 31st July 2022

REF D087N001

If you are aged 19 or over:

Fee : £299.00

Please see our fees & discounts leaflet.

This course is FREE if you are - aged 19+ and live in the Liverpool City Region. If you are aged 19+ and live outside the Liverpool City Region, you are unemployed/in receipt of eligible benefits, or in work earning less than £17,004 annual gross salary, or you are aged 19-23 and have not already achieved a full level 2 qualification, this course is FREE. Please see our Fees and Discounts leaflet for details, or call 0151 551 7777.

The fee quoted is for the academic year 21/22.

For advice and guidance, please contact Student Services via our online enquiry form

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