Hospitality & Catering

Apprenticeship Standard in Hospitallity Team Member - H108

Off Site Part Time Level 2

Or Contact Employer Services on 0151 551 7610

As a Hospitality Team Member you will develop an all-round knowledge of the skills required to work in a range of areas within the hospitality industry that will provide you with an opportunity for wider employment or further learning.

Course Details

The content of the course includes: • Customer Service Principles (e.g. meeting customer expectations). • Business Knowledge (e.g. undertsanding Unique Selling Points (USP's) • Communication Skills. • Personal/Professional Conduct. • Team Working (including leadership and supporting colleagues). • Specialist skills (e.g. alcoholic beverages, barista, food & beverage, events etc.). • Health & Safety legislation (relevant to the hospitality industry) This Apprenticeship will involve college attendance and other off the job related activities.

Entry Guidelines

Ideally you will be employed for a minimum of 30 hours per week in a relevant job but we can assist you in finding a placement.

Equipment Required

WMC will provide apprentices with a suitable uniform to wear in our training restaurant.

Assessment Method

You will generate an electronic portfolio of evidence against the requirements of the relevant apprenticeship standards. At the end of your programme you will be assessed through an End Point Assessment comprising of a knowledge test, practical observations, business project and a professional discussion. You will also be required to complete English and maths Functional Skills at level 1.

Additional Information

Throughout your apprenticeship you will be presented with further opportunities to develop your knowledge, skills and behaviours.

Apply Now

Starting 1st August 2020 - Ending - 1st September 2022

REF H108M001

Please contact Employer Services team on 0151 551 7610.

The fee quoted is for the academic year 2020-21.

Planned Timetable

Day Times Campus
Wednesday 09:00 — 15:30 Conway Park

For advice and guidance, please contact Student Services via our online enquiry form


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