Title

Accounting & Professional Studies

Intermediate Level Apprenticeship in Customer Service - B056

Conway Park Flexible Level 2

Or Register your interest in an apprenticeship - call 0151 551 7610

This apprenticeship is designed for applicants who are in paid employment within Customer Service, to achieve the theory and practical elements of the qualifications which recognise the skills they gain in the workplace.

Course Details

As a customer service apprentice, your exact duties will depend on your employer. It's likely that you'll be working with a team to handle various tasks which will involve dealing with internal and/or external customers. This sort of work requires a strong sense of responsibility and good communication skills.

Qualifications gained:

Level 2 Diploma in Customer Service (QCF) (Competence Element & Knowledge Element) Functional Skill in Mathematics at Level 1 Functional Skill in English at Level 1 Employment Rights and Responsibilities (ERR) Personal Learning and Thinking Skills (PLTS)

Entry Guidelines

Apprentices must be in paid employment of at least 30 hours a week. Candidates who already have a qualification at Level 4 or higher are not eligible.

If English is not your first language, you may need an assessment before enrolling on this course. To discuss further, please contact the ESOL department on 0151 551 7144.

Additional Information

Apprenticeships are designed for individuals who are in paid employment within the sector and would like to achieve qualifications which recognise the skills they gain in the workplace.

Where can I progress to?

Progression to an Advanced Apprenticeship and/or job progression including increased responsibility in the workplace.


Apply Now

Starting 1st August 2018 - Ending - 29th July 2020REF B056K001

If you are aged 16-18:

This study programme will be FREE for most students who are aged 16-18 on 31 August, or students aged 19-24 with an Education, Health & Care Plan.

If you are aged 19 or over:

Fee : £

Depending on your personal circumstances, this course could be FREE for you. Please see our Fees and Discounts leaflet for details, or call 0151 551 7777.

The fee quoted is for the academic year 2018-19. Course fees for 2019-20 will be confirmed in due course.

Starting 1st September 2019 - Ending - 28th July 2021REF B056L001

If you are aged 16-18:

This study programme will be FREE for most students who are aged 16-18 on 31 August, or students aged 19-24 with an Education, Health & Care Plan.

If you are aged 19 or over:

Fee : £

Depending on your personal circumstances, this course could be FREE for you. Please see our Fees and Discounts leaflet for details, or call 0151 551 7777.

The fee quoted is for the academic year 2018-19. Course fees for 2019-20 will be confirmed in due course.


For advice and guidance, please contact Student Services on 0151 551 7777 or call into our Conway Park Campus Monday to Friday from 10am to 4pm (all year round) and Wednesdays 10am - 6.30pm (term time only).

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