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Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques it is important to be aware of in order to carry this out effectively. This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.
Unit 1: Information, advice or guidance in practice In this unit, your employees will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help your employees to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping. Unit 2: Developing interaction skills for information, advice or guidance Within this unit, your employees will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. Your employees will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality. Unit 3: Signposting and referral in information, advice or guidance In this unit, your employees will gain an understanding of the difference between signposting and referrals — when it is appropriate to refer or signpost an individual organisation's procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating. Unit 4: Information, advice or guidance in context Within this unit, your employees will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients — exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit. Unit 5: Skills for advice suppliers This unit provides your employees with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor's role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client's behalf and support and action planning.
Studying via distance learning means you can choose when and where you study Paper based learning materials with online assessment Paper based learning materials and paper based assessment
- You will see improved staff retention
- Employees will achieve a nationally recognised level 2 qualification
- Employees can learn from their own homes, in their own time
- Employees get access to award-winning learning and assessment materials
- Employees will receive subject-specialist support from a Tutor and access to a Learner Support Advisor for everyday queries
- Funding available — speak to one of our team for more information and to see if your staff are eligible.
Dates are available throughout the year
If you are aged 19 or over:
Did you know that many of our courses are free for students aged 19 and above?
Find out if you are eligible for free funding here, or contact our student service team on 0151 551 7777.
If you are required to pay a fee you may be entitled to an Adult Learner Loan or other financial support. For more information on support available visit Bursaries and Loans. We also allow payment by instalments for some courses.
Fee : £249.00
The fee quoted is for the academic year 21/22.
For advice and guidance, please contact Student Services via our online enquiry form