Accounting & Professional Studies

Apprenticeship Standard Operations/Departmental Manager - D077

Off Site Delivered On Employer Premises Level 5

Or Register your interest in an apprenticeship - call 0151 551 7610

An operations/departmental manager is generally someone who is able to manage teams and/or projects, and has responsibility for planning, delivering and achieving departmental goals and objectives. They are responsible for the operational and/or policy delivery of the organisation's strategy. This apprenticeship has been designed to provide access to development opportunities for as wide a range of individuals as possible. This includes individuals who are at the start of their career and who wish to take their first steps into professional management, as well as those who may already have developed practical experience but who wish to develop their theoretical understanding of management skills.

Course Details

Knowledge, Skills and Behaviours covered throughout the apprenticeship will include:

  • Operational management
  • Project management
  • Finance
  • Leading People
  • Managing People
  • Building relationships
  • Communication
  • Self Awareness and mangement of self
  • Decision Making
Entry Guidelines

Typically you will have five GCSEs at Grade C or higher.

You must be employed in a role which allows you to demonstrate the full range of knowledge, skills and behaviours in the standard for Operations/Departmental Managers

Equipment Required

Access to a pc/laptop for access to the electronic portfolio and, for example, preparing assignments and projects.

Assessment Method

On programme assessment of knowledge, skills and behaviours through portfolio and work based project, 360o feedback. Completion and achievement of on programme assessment will be followed by an independently assessed synoptic, end point assessment. This will include scenarios, assessment of portfolio evidence with interview and presentation of work based project approach/findings with Q & A and a professional discussion on CPD log/activity.

Additional Information

You are required to register with ILM for access to management resources and CPD activities. Your progress will be tracked through an electronic portfolio. You should spend at least 20% of your working time gaining new knowledge and skills through eg shadowing colleagues, mentor meetings, attending planned day release sessions, researching, writing assignments

Where can I progress to?

On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years' of management experience can apply for Chartered Manager status through the CMI

Explore potential careers via Career Match — it provides current local data on wages and employment prospects.

Apply Now

Starting 1st August 2020 - Ending - 31st July 2022REF D077M001

Please contact Employer Services team on 0151 551 7610.

The fee quoted is for the academic year 2020-21.

For advice and guidance, please contact Student Services via our online enquiry form


Need help choosing the right course?

Please complete the below form and one of our friendly Student Advisors will be in touch to discuss your options.


Never miss an opportunity!

Sign up for alerts on our latest events, offers and course availability

Investors in People logo Matrix logo QQA logo Ofsted logo Disability Confident Employer logo European Union, European Social Fund logo Education and Skills Funding Agency logoLiverpool City Region and Metro Mayor Liverpool City Region logo