Title

Accounting & Professional Studies

Apprenticeship Standard for Level 5 Operations/Departmental Manager - D077

Off Site Delivered On Employer Premises Level 5

Or Register your interest in an apprenticeship - call 0151 551 7610

An operations/departmental manager is generally someone who is able to manage teams and/or projects, and has responsibility for planning, delivering and achieving departmental goals and objectives. They are responsible for the operational and/or policy delivery of the organisation's strategy. This apprenticeship has been designed to provide access to development opportunities for as wide a range of individuals as possible. This includes individuals who are at the start of their career and who wish to take their first steps into professional management, as well as those who may already have developed practical experience but who wish to develop their theoretical understanding of management skills.

Course Details

Knowledge, Skills and Behaviours covered throughout the apprenticeship will include:

  • Operational management
  • Project management
  • Finance
  • Leading People
  • Managing People
  • Building relationships
  • Communication
  • Self Awareness and mangement of self
  • Decision Making
Entry Guidelines

Typically you will have five GCSEs at Grade C or higher.

You must be employed in a role which allows you to demonstrate the full range of knowledge, skills and behaviours in the standard for Operations/Departmental Managers

If English is not your first language, you may need an assessment before enrolling on this course. To discuss further, please contact the ESOL department on 0151 551 7144.

Equipment Required

Access to a pc/laptop for access to the electronic portfolio and, for example, preparing assignments and projects.

Assessment Method

On programme assessment of knowledge, skills and behaviours through portfolio and work based project, 360o feedback. Completion and achievement of on programme assessment will be followed by an independently assessed synoptic, end point assessment. This will include scenarios, assessment of portfolio evidence with interview and presentation of work based project approach/findings with Q & A and a professional discussion on CPD log/activity.

Additional Information

You are required to register with ILM for access to management resources and CPD activities. Your progress will be tracked through an electronic portfolio. You should spend at least 20% of your working time gaining new knowledge and skills through eg shadowing colleagues, mentor meetings, attending planned day release sessions, researching, writing assignments

Where can I progress to?

On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years' of management experience can apply for Chartered Manager status through the CMI

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Apply Now

Starting 1st August 2018 - Ending - 31st July 2020REF D077K001

Please contact Employer Services team on 0151 551 7610.

The fee quoted is for the academic year 2019-20.


For advice and guidance, please contact Student Services on 0151 551 7777 or call into our Conway Park Campus. Open Monday, Tuesday, Thursday, Friday 11 to 4pm and Wednesdays 4 to 6.30pm (term time only).

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