Description

Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.

Tasks

• Develops and implements policies and procedures to deal effectively with customer requirements and complaints
• Co-ordinates and controls the work of those within customer services departments
• Discusses customer responses with other managers with a view to improving the product or service provided
• Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.

Entry Requirements

There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.