Description

IT specialist managers plan, organise, manage and coordinate the provision of specialist IT services and functions in an organisation.

Tasks

• Plans, coordinates and manages the organisation’s IT provision or a specialist area of IT activity
• Liaises with users, senior staff and internal/external clients to clarify IT requirements and development needs
• Takes responsibility for managing the development of a specialist aspect of IT provision such as user support, network operations, service delivery or quality control
• Supervises the technical team and coordinates training
• Plans and monitors work and maintenance schedules to ensure agreed service levels are achieved
• Reports on IT activities to senior management.

Entry Requirements

Entrants usually possess a degree or equivalent qualification, although entry with other academic qualifications and/or significant relevant experience is possible. There is a variety of vocational, professional and postgraduate qualifications available.