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Closing date: 24th March 2019



Inward Way,
Rossmore Business Park,
Ellesmere Port,
CH65 3EN

Vacancy details:

To work as part of the IT team providing a key administrative support function that will assist in the delivery of a cohesive, efficient and secure IT service to all parts of the UK business.

We have an exciting opportunity for an IT Support Apprentice to join our global organisation. The successful candidate will be responsible for providing first line support on the IT Helpdesk and ensuring calls are progressed promptly.

Key Accountabilities:

  • To log and assign calls received by the IT helpdesk to ensure queries are dealt with in line with the IT Service Level Agreement
  • Assist in the progression of IT helpdesk queries assigned to the post-holder, to their successful conclusion
  • Assist in the configuration and deployment of new/existing PC’s as required by the business to maintain continuity
  • To provide advice and support to IT users on a day-to-day basis to ensure problems are resolved promptly
  • To undertake housekeeping on a daily basis in line with IT procedures to maintain system availability
  • To communicate effectively with end-users and other members of IT
  • To work as part of a team with other members of the Helpdesk

Training to be provided:

Level 3 Diploma in IT User Skills (ITQ)

Functional Skill maths Level 2

Functional Skill English Level 2

Functional Skill ICT Level 2

Weekly hours: 35 hours

Annual wage: £13,123 per annum

NAS Reference: VAC001508934

To apply for this position and register for free with the National Apprenticeship Service please here


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