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IT operations technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.


  • Administers, monitors and supports internal/external networks, servers, email, database and security systems
  • Configures and sets up new server systems
  • Schedules and performs system maintenance tasks, such as loading user applications, programs and data
  • Analyses systems and makes recommendations to improve performance
  • Identifies problems, agrees remedial action and undertakes emergency maintenance if required
  • Performs server backup and recovery operations and restarts systems following outages
  • Acts as a liaison between users, outside suppliers, and other technical teams.

Entry Requirements

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.

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What could I earn?

Up to £

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