Description

Job holders in this unit group plan, organise, direct and co-ordinate the activities and resources of hotels, hostels, lodging homes, holiday camps, holiday flats and chalets, and organise the domestic, catering, and entertainment facilities on passenger ships.

Tasks

• Analyses demand and decides on type, standard and cost of services to be offered
• Determines financial, staffing, material and other short- and long-term needs
• Ensures physical comfort of residents or passengers and makes special arrangements for children, the elderly and the infirm if required
• Approves and arranges shipboard entertainment and shore trips and liaises with ship’s agent to ensure that ship is adequately provisioned
• Arranges for payment of bills, keeps accounts and ensures adherence to licensing and other statutory regulations.

Entry Requirements

Entry is possible with a variety of academic qualifications and/or relevant experience. Candidates for these usually require a BTEC/SQA award, a degree or equivalent qualification, or a professional qualification. Off- and on-the-job training is provided and large hotel chains normally offer management trainee schemes. NVQs/SVQs in management for hospitality, leisure and tourism are available at Levels 3 and 4.