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Business & Professional Studies

Business & Professional Studies

Level 2, Flexible Print

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Contact Employer Services on 0151 551 7610

This apprenticeship is designed for applicants who are in paid employment within Customer Service, to achieve the theory and practical elements of the qualifications which recognise the skills they gain in the workplace.

Course details

As a customer service apprentice, your exact duties will depend on your employer. It's likely that you'll be working with a team to handle various tasks which will involve dealing with internal and/or external customers. This sort of work requires a strong sense of responsibility and good communication skills.

Qualifications gained:

Level 2 Diploma in Customer Service (QCF) (Competence Element & Knowledge Element) Functional Skill in Mathematics at Level 1 Functional Skill in English at Level 1 Employment Rights and Responsibilities (ERR) Personal Learning and Thinking Skills (PLTS)

Entry guidelines

Apprentices must be in paid employment of at least 30 hours a week. Candidates who already have a qualification at Level 4 or higher are not eligible.

If English is not your first language, you may need an assessment before enrolling on this course. To discuss further, please contact the ESOL department on 0151 551 7144.

Additional Information

Apprenticeships are designed for individuals who are in paid employment within the sector and would like to achieve qualifications which recognise the skills they gain in the workplace.

Where can I progress to?

Progression to an Advanced Apprenticeship and/or job progression including increased responsibility in the workplace.

When does this course run?

For advice and guidance, please contact Student Services on 0151 551 7777 or call into our Conway Park Campus Monday to Friday from 10am to 4pm (all year round) and Wednesdays and Thursdays 10am-6.30pm (term time only).

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