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Business & Professional Studies

Business & Professional Studies

Level 2, Flexible Print

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Contact Employer Services on 0151 551 7610

This apprenticeship is suitable for those who are in an administration, business support or receptionist role.

Some of the duties in these roles may include making and receiving telephone calls, helping with the organisation of meetings and events, dealing with travel requests, handling mail, record keeping, using electronic message systems and office equipment, taking notes, arranging travel and meetings, welcoming visitors, handling mail and using electronic message systems and office equipment.

Course details

The Apprenticeship framework includes the following qualifications:

  • Level 2 Diploma in Business Administration
  • Level 1 Functional Skill English
  • Level 1 Functional Skill maths
  • Level 1 Functional Skill ICT

The mandatory units on the Level 2 Diploma in Business Administration are:

  • Communication in a business environment
  • Manage personal performance and development
  • Develop working relationships with colleagues
  • Principles of providing administrative services
  • Principles of business document production and information management
  • Understand employer organisations
Entry guidelines

Apprentices must be in paid employment of at least 30 hours per week.

Apprenticeships where the apprentice is working and studying for less than thirty hours per week are by exception only. In any circumstances the apprentice must not work for less than sixteen hours per week.

There are no specific entry requirements for this apprenticeship; however a good standard of English and maths would be advantageous.

If English is not your first language, you may need an assessment before enrolling on this course. To discuss further, please contact the ESOL department on 0151 551 7144.

Additional Information

Apprenticeships are designed for individuals who are in paid employment within the sector and would like to achieve qualifications which recognise the skills they gain in the workplace.

An Intermediate Level Apprenticeship will take a minimum of 12 months and a maximum of 24 months.

If you have already found a job you may be able to convert it into an Apprenticeship.

Speak to your employer and discuss the opportunity of you becoming an Apprentice. There is plenty of help and support for you and your employer and they may be eligible for a grant.

Contact our Employer Services team for more information on 0151 551 7610 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

If you are looking for a job with an Apprenticeship you can register on the National Apprenticeship Vacancy website www.apprenticeships.org.uk or to view the Apprenticeship we are currently advertising go to http://wmc.ac.uk/apprenticeships/apprenticeships-vacancies/

Where can I progress to?

Advanced Level Apprenticeship in Business Administration - general administrative, legal or medical pathways.

Advanced Level Apprenticeships in Customer Service or Management

Further Education to undertake management, business related or other qualifications

With additional training, intermediate apprentices may be able to progress in their careers to roles including administration executive, administration team leader, office supervisor, personal assistant, secretary or a wide range of other business administration roles.

When does this course run?

For advice and guidance, please contact Student Services on 0151 551 7777 or call into our Conway Park Campus Monday to Friday from 10am to 4pm (all year round) and Wednesdays and Thursdays 10am-6.30pm (term time only).

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